A New Day At DFHV (December 2018)

Greetings Washingtonians,

I am honored to join the Department of For-Hire Vehicles as Interim Director. As a seasoned urban planner with a keen interest in transportation, I envision a transportation ecosystem that moves people reliably, efficiently, and safely across our city.

My journey to Washington, DC began in San Jose, California, where I grew and became the first in my family to graduate from college. As an undergrad at the University of California, Merced, I decided to apply to the UCDC Program that took me to Washington, DC for my final semester. It was one of the best decisions I’ve made. Spending time in one of the most progressive cities in the country gave me the perspective that there are like-minded, hard-working people here that are trying to achieve their goals and dreams.

I previously served as the Director of the DC Mayor’s Office on Asian and Pacific Islander Affairs (MOAPIA), a role I held for more than three years. Before that, I served in the Executive Office of the Mayor (EOM) of Washington, DC during the administrations of Mayor Adrian M. Fenty and Mayor Vincent C. Gray. I also worked with various community-based organizations to promote capital improvement grants at the Office of the Deputy Mayor for Planning and Economic Development (DMPED). Through these experiences, I have gained a unique understanding of the District of Columbia and its most pressing issues.

As Interim Director of the DFHV, I am committed to a thriving for-hire market that supports Mayor Bowser’s Vision Zero plan, which protects pedestrians, motorists, and cyclists alike. Moreover, I want to see how we can incentivize green infrastructure so that drivers will find it more advantageous to use alternative-fuel vehicles.  I also intend to continue innovating and using big data in a way that is consistent with the vision of the Bowser administration.

I want to ensure that there is a transportation landscape where multiple types of for-hire services can exist. I want the DFHV to continue to ensure that for-hire vehicle operators serve our community safely. I also want to further improve the complaint process for not only the public but for drivers, too.

From for-hire vehicles to buses, bike share, dockless options, walking, and a reliable Metro system, having diverse transportation options benefits everyone in all eight wards. Innovative transportation options move us toward a more accessible DC. We want to position transportation as a service to overcome barriers to obtaining a ride, such as lacking funds, a disability, or neighborhood location. We need to look at transportation as a means of ensuring that all people can get to their essential daily activities safely.

When I’m not serving the District, you can find me at some of my favorite spots in DC. Almost every Saturday morning at 8:00, I enjoy a bagel at Buffalo & Bergen in Union Market and then head to a cycling class. I like going to Pub and the People after a long day of work for a beer and a great burger (tip: their cauliflower tempura with hoisin sauce is pretty good). I get dim sum in Logan Circle every Sunday morning at Da Hong Pao. The line is long, but they have the best dim sum in the city (tip: the bar is first come, first served). I’m an avid Capitals fan. Last year, I went to the playoffs to see them beat the Penguins. #RocktheRed

The DFHV will play a crucial role in managing the evolution of transportation and the for-hire industry. I look forward to working together with operators, drivers, stakeholders, passengers, and the public to achieve our shared goal of ensuring residents and visitors have safe, affordable, and accessible transportation options.

 David Do, Interim DFHV Director

Transportation as a Service (TaaS)(September 2018)

The Fiscal Year begins October 1 and DFHV has an ambitious initiative to ensure all District residents have access to transportation.

Transportation as a Service (TaaS) is a pilot program designed to overcome transit barriers that many of our citizens face. TaaS is based on providing access to a ride whether you have a smartphone or bank account; accessibility should extend to all regardless of income, physical disability, or age.

TaaS will offer options to residents who register and qualify for rides. The service is intended to ensure a for-hire vehicle will be available when needed. So please sign up.

Register Online Now for Taas

A Message To Riders (August 2018)

Director Ernest Chrappah
Thank you for recognizing that DFHV is making the effort to be responsive to your feedback about Uber, Lyft, Via, limousine, and taxi services in the District of Columbia. As the summer comes to an end we ask you – members of the public – to share with us topics you will like to see in future correspondences with the for-hire ride industry. We appreciate your engagement with us through social media, Ask the Director, the telephone, and at community meetings. We are making progress in removing transit challenges so residents and visitors to the District are able to access a safe, affordable, and accessible ride of their choice.

DFHV The Evolution Of The Ride: Brand Recognition Campaign for the DC Department of For-Hire Vehicles

“The challenge was helping people to understand the agency’s evolution from taxicab and limousine regulator to transportation innovator, bringing new strategies to the marketplace that provide convenient, comfortable and safe access to rides.”

Case Description

Seaberry developed a brand-recognition campaign for the DC Department of For-Hire Vehicles (DFHV). The DFHV replaced the former DC Taxi Commission, which was responsible for the regulation of the city’s taxi fleet, maintaining a status quo of pricing and policies that favored drivers in a one-choice industry.

The DFHV ensures there is choice, competition and innovation across DC’s new transportation ecosystem, which now includes taxis, limousines, private vehicles-for-hire and ride-sharing platforms such as Uber, Lyft and Via. DFHV’s aggressive strategy in recent years has become a model for forward-thinking governments adopting plans to treat “transportation as a service” (TaaS). Ernest Chrappah, DFHV’s director, believes that reinventing modes of transportation is essential to promote job growth, seed entrepreneurship and reduce carbon emissions. Additionally, the strategy is necessary to make transportation in the District meaningfully accessible for the aged, veterans, people with disabilities and those who cannot afford current options.

Furthermore, the strategy provides a foundation to address increasing congestion and the lack of available space to build new parking facilities or light rail in many cities. Chrappah was recently named International Regulator of the Year by the International Association of Transportation Regulators (IATR).

Seaberry worked closely with DFHV to develop the “Evolution of the Ride” marketing campaign to raise awareness about the DFHV’s “disruption,” which is transforming the agency’s focus to entrepreneurship from growth-stifling regulation.

The challenge was helping people understand the agency’s transportation evolution from taxicab and limousine regulator to transportation innovator, bringing novel strategies to the marketplace to provide convenient, comfortable and safe access to rides.

Read Full Story Here (via SeaBerry)

The Vision 2020 Challenge

The Department of For-Hire Vehicles is embarking on an initiative to ensure District residents achieve transportation equity. This objective means removing barriers to access transit service. The agency has continued to modernize the taxi fleet with the transition to a digital platform. We have provided financial incentives to expand economic opportunities and address market changes. In addition, we supported pilot programs to meet the transportation needs of people with disabilities, veterans, District government employees, and foster children. So get ready for Vision 2020. Stay tuned to learn more. The evolution of your ride is being driven by DFHV.