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FOR PASSENGERS

Greetings Passenger!

Here, you will find useful information regarding vehicles for-hire. If there is something that you are unable to find, please visit our main site, dfhv.dc.gov.

HOURS OF OPERATION

Department of For-Hire Vehicles:

  • Monday: 9AM – 5PM
  • Tuesday: 9AM – 5PM
  • Wednesday: 9AM – 5PM
  • Thursday: 9AM – 5PM
  • Friday: 9AM – 5PM

COMPLAINTS

If you have a complaint, we are here to help!

Here are the different ways that you can file a complaint with the DFHV:

LOST & FOUND

Items found by the driver of a District of Columbia taxicab are returned to the Department of For-Hire Vehicles (DFHV).

Please complete the Lost Property Form.

You may call the DFHV 24 hours a day/7 days a week at (855) 484-4966 and please include as much as possible of the following information:

  • Your full name
  • U.S. telephone number and/or email address
  • A brief description of the item
  • The date it was lost

*If you have a completed receipt from your trip you may fax it to the number above.

You should include any of the following information if you have it:

  1. The driver’s name
  2. Face ID number
  3. Vehicle license plate number

If the item is a cellular telephone, please include:

  1. The model
  2. Serial number
  3. IMEI
  4. PIN, and
  5. Cellular telephone number

Office hours are 8:30 am to 4:30 pm, Monday-Friday, excluding holidays. If the item was lost over the weekend or a holiday, please allow two to three days for the driver to return the item.

If an item is turned in matching the description, you will be contacted for further information. All items not claimed within five (5) days are turned over to MPD’s Property Division. Please call (202) 727-3230.

Retrieving Lost Property

You must provide a picture ID to retrieve the item in person.

To have the item shipped you must provide a container for the item. If the item is a piece of luggage or larger, we will tape the item to prepare for shipping. Please provide a pre-paid shipping label with your address or an address to where the item is to be shipped. DFHV will call the service when the item is ready for shipment.

COMPLIMENTS

The Department of For-Hire Vehicles feels it is important to recognize the efforts of staff, drivers, owners and operators, riders and the public for making a positive impact within the District’s public vehicle for hire industry.

Highlighting these individuals and raising awareness of their good works will hopefully provide inspiration and encouragement to all to continue to put forth their best. These actions serve as examples to motivate the continued contributions to improving the quality of service that should be expected from our industry. The agency is delighted to honor those who have gone beyond the call of duty.

Please forward comments to dfhv@dc.gov