When it comes to developing innovative transportation strategies and providing customers more convenient, comfortable and safe access to rides, the D.C. Department of For-Hire Vehicles regards itself as a global leader.
To that end, the department’s aggressive strategy over the past two years has aimed to be a model for forward-thinking governments adopting plans to treat transportation as a service.
“We are a disruptor of the status quo,” said DFHV Director Ernest Chrappah. “I know that sounds strange coming from someone who works for a government agency that is a regulator. Well, welcome to a new day. The Department of For-Hire Vehicles has moved on well beyond the image of the D.C. Taxi Commission. DFHV is a nimble, enabler of change, that is creating new economic opportunities.”
Uber is trying to make it less annoying to find your driver.
The ride-hailing giant is rolling out new tools such as a live location feature and windshield colors. The efforts intend to improve the pick-up process, especially in crowded areas like the airport or a concert venue.
“The rendezvous point between rider and driver is one of the most stress inducing parts [of the trip]. Often times you’re on the street, it might be cold, you’re looking around. It could be dark,” Uber product lead Nundu Janakiram told CNN Tech. “Riders kept telling us that they were basically trying to verbally [describe] their GPS point.”
Administrative Law Judge, DC Department of For-Hire Vehicles
The youngest administrative law judge in Washington, D.C., Nembhard oversees hearings and mediations at the D.C. Department of For-Hire Vehicles, an agency he helped draft legislation to create as an aide to D. C. Council-member Mary Cheh. Nembhard also has a private legal practice devoted to assisting non-citizens with immigration issues.