FOR DRIVERS

Greetings Driver!

Here, you will find the most commonly requested information and documentation. If there is something not here that you need, please visit our main site, dfhv.dc.gov.

HOURS OF OPERATION

Department of For-Hire Vehicles:

  • Monday: 8:30 AM – 4:30 PM
  • Tuesday: 8:30 AM – 4:30 PM
  • Wednesday: 8:30 AM – 4:30 PM
  • Thursday: 8:30 AM – 4:30 PM
  • Friday: 8:30 AM – 4:30 PM

Client Services:

The office is open 5 days a week, and closed on observed District Holidays. Client Services operates on the following schedule, effective April 1, 2016:

Face ID exams are only offered on Friday at 9:30 am. Please arrive 30 minutes early for processing to prevent any delay in the examination schedule

One Stop and Face ID applications are accepted Monday through Friday
8:30 am until 3:30 pm

Face IDs can be picked up Monday through Friday
8:30 am until 4:30 pm

Lost and Found office hours
Monday through Friday
8:30 am to 4:30 pm

Resource Center
Effective March 1, 2018
By Appointment Only

General questions can be submitted through the Client Services Inquiry Form and responses will be provided within 24 hours

IMPORTANT DOCUMENTATION

Please note that many of these documents are accompanied with instructions that can be viewed on dfhv.dc.gov.

Licensing & Renewal:

L-Tag Licensing:

Face ID’s:

Certificate of Operating Authority:

Payment Service Provider:

Administrative Issuances: 


LEARN TO EARN!

View PDF: Driver Education Advocacy Campaign

Sign Up Here: DFHV Portal

FOR PASSENGERS

Greetings Passenger!

Here, you will find useful information regarding vehicles for-hire. If there is something that you are unable to find, please visit our main site, dfhv.dc.gov.

HOURS OF OPERATION

Department of For-Hire Vehicles:

  • Monday: 9AM – 5PM
  • Tuesday: 9AM – 5PM
  • Wednesday: 9AM – 5PM
  • Thursday: 9AM – 5PM
  • Friday: 9AM – 5PM

COMPLAINTS

If you have a complaint, we are here to help!

Here are the different ways that you can file a complaint with the DFHV:

LOST & FOUND

Items found by the driver of a District of Columbia taxicab are returned to the Department of For-Hire Vehicles (DFHV).

Please complete the Lost Property Form.

You may call the DFHV 24 hours a day/7 days a week at (855) 484-4966 and please include as much as possible of the following information:

  • Your full name
  • U.S. telephone number and/or email address
  • A brief description of the item
  • The date it was lost

*If you have a completed receipt from your trip you may fax it to the number above.

You should include any of the following information if you have it:

  1. The driver’s name
  2. Face ID number
  3. Vehicle license plate number

If the item is a cellular telephone, please include:

  1. The model
  2. Serial number
  3. IMEI
  4. PIN, and
  5. Cellular telephone number

Office hours are 8:30 am to 4:30 pm, Monday-Friday, excluding holidays. If the item was lost over the weekend or a holiday, please allow two to three days for the driver to return the item.

If an item is turned in matching the description, you will be contacted for further information. All items not claimed within five (5) days are turned over to MPD’s Property Division. Please call (202) 727-3230.

Retrieving Lost Property

You must provide a picture ID to retrieve the item in person.

To have the item shipped you must provide a container for the item. If the item is a piece of luggage or larger, we will tape the item to prepare for shipping. Please provide a pre-paid shipping label with your address or an address to where the item is to be shipped. DFHV will call the service when the item is ready for shipment.

COMPLIMENTS

The Department of For-Hire Vehicles feels it is important to recognize the efforts of staff, drivers, owners and operators, riders and the public for making a positive impact within the District’s public vehicle for hire industry.

Highlighting these individuals and raising awareness of their good works will hopefully provide inspiration and encouragement to all to continue to put forth their best. These actions serve as examples to motivate the continued contributions to improving the quality of service that should be expected from our industry. The agency is delighted to honor those who have gone beyond the call of duty.

Please forward comments to dfhv@dc.gov