NEIGHBORHOOD RIDE SERVICE

Neighborhood Ride Service By Taxis

Neighborhood Ride Service By Taxis

The Neighborhood Ride Service By Taxis (NRS) is a fixed route taxi service operating as a pilot program in Wards 4, 7 and 8. Transportation will be provided by an 8-seat shuttle. Passengers are picked up and dropped off along routes within each specific Ward. For only $5, riders can hop on or off at stops within their Ward. Payment can be made by cash or credit card. So let us know what you think of this service by leaving your feedback here.

The NRS is made possible though grant funding from the Department of For-Hire Vehicles.

Attachment(s):

 

ELECTRIC TAXIS

The Department of For-Hire Vehicles is proud to share one of our exciting, grant-funded projects, the Electric Taxi program.

 

Over 40 of our capital’s taxis have been upgraded to a 2016 electric vehicle model. These taxis are equipped with long-lasting batteries, removing the need to visit gas stations. Additionally, these 2016 vehicles are equipped with a number of modern features to create a better experience for this city’s residents.

Want more information about the E-taxi?

Call the Department of For-Hire Vehicles at (202) 645-7300

WELCOME!


Welcome to DC GloveBox, the official blog of the Department of For-Hire Vehicles (DFHV). Here you’ll find a  hub for information pertaining to the vehicle for-hire industry whether you are a driver or passenger in the district.

For additional information on the DFHV, please visit dfhv.dc.gov.

  • DRIVER INFORMATION

We understand that your time is valuable and we aim to make the most common driver information easily accessible. DC GloveBox readily keeps pertinent instruction and documentation regarding, registration, licensing, H-tags and more! See our “For Drivers” section on the homepage.

  • PASSENGER INFORMATION

As a passenger in DC, there is much to know. From the varying neighborhoods of DC, to the best way to get around during rush hour. At the DFHV, we aim to adequately serve both passengers and drivers alike, seeing that each have excellent and seamless travel experiences. To expand your Washington DC transit knowledge, visit “For Passengers” on the homepage.

  • DFHV FEATURES

We have exciting new programs in motion at the DFHV. Since the installment of the Ernest Chrappah our Director, the  district’s vehicle-for-hire industry has begun a significant transformation into the future, bringing cutting-edge technology to everyday transit.

Take a look at the Evolution of the Ride

  • DFHV NEWS

The DFHV is working hard to create superior transit and customer experiences in DC. We our humble and grateful to say that our recent advancements have been featured in several press platforms. To view the articles we’ve been featured in, see “DFHV News” on the homepage.

  • “DC GLOVEBOX” PODCAST

Among our efforts to make information available to you, we invite you to tune in to our podcast, “DC GloveBox”, an arena for news, info and open discussion on relevant transit topics. You can find our podcast at the bottom of the homepage.

  •  DFHV Dashboard and Statistical Data Sets

The Department of For-Hire Vehicles dashboard and statistical data sets are available. Information about the District’s vehicle-for-hire industry is listed on the following 10 charts and reports.

Report 1 – Vehicles by type: Private Sedans, Licensed Taxicabs, and Licensed Luxury Class Vehicles.

Report 2 – Taxicab Fares Collected.

Report 3 – Licensed Taxicab and Luxury Class Drivers.

Report 4 – Licensed Taxicab and Luxury Class Vehicles

Report 5 – Lost and Found.

Report 6 – Customer Complaints Against For-Hire Operators and Companies filed with DFHV.

Report 7 – Tickets Against For-Hire Operator issued by DFHV.

Report 8 – Trips by Type.

Report 9 – Interactive Map: Trips by Ward and Time-of-Day.

Report 10 – Surcharges Generated for the District.

FOR DRIVERS

Greetings Driver!

Here, you will find the most commonly requested information and documentation. If there is something not here that you need, please visit our main site, dfhv.dc.gov.

HOURS OF OPERATION

Department of For-Hire Vehicles:

  • Monday: 8:30 AM – 4:30 PM
  • Tuesday: 8:30 AM – 4:30 PM
  • Wednesday: 8:30 AM – 4:30 PM
  • Thursday: 8:30 AM – 4:30 PM
  • Friday: 8:30 AM – 4:30 PM

Client Services:

The office is open 5 days a week, and closed on observed District Holidays. Client Services operates on the following schedule, effective April 1, 2016:

Face ID exams are only offered on Friday at 9:30 am. Please arrive 30 minutes early for processing to prevent any delay in the examination schedule

One Stop and Face ID applications are accepted Monday through Friday
8:30 am until 3:30 pm

Face IDs can be picked up Monday through Friday
8:30 am until 4:30 pm

Lost and Found office hours
Monday through Friday
8:30 am to 4:30 pm

Resource Center
Effective March 1, 2018
By Appointment Only

General questions can be submitted through the Client Services Inquiry Form and responses will be provided within 24 hours

IMPORTANT DOCUMENTATION

Please note that many of these documents are accompanied with instructions that can be viewed on dfhv.dc.gov.

Licensing & Renewal:

L-Tag Licensing:

Face ID’s:

Certificate of Operating Authority:

Payment Service Provider:

Administrative Issuances: 


LEARN TO EARN!

View PDF: Driver Education Advocacy Campaign

Sign Up Here: DFHV Portal

FOR PASSENGERS

Greetings Passenger!

Here, you will find useful information regarding vehicles for-hire. If there is something that you are unable to find, please visit our main site, dfhv.dc.gov.

HOURS OF OPERATION

Department of For-Hire Vehicles:

  • Monday: 9AM – 5PM
  • Tuesday: 9AM – 5PM
  • Wednesday: 9AM – 5PM
  • Thursday: 9AM – 5PM
  • Friday: 9AM – 5PM

COMPLAINTS

If you have a complaint, we are here to help!

Here are the different ways that you can file a complaint with the DFHV:

LOST & FOUND

Items found by the driver of a District of Columbia taxicab are returned to the Department of For-Hire Vehicles (DFHV).

Please complete the Lost Property Form.

You may call the DFHV 24 hours a day/7 days a week at (855) 484-4966 and please include as much as possible of the following information:

  • Your full name
  • U.S. telephone number and/or email address
  • A brief description of the item
  • The date it was lost

*If you have a completed receipt from your trip you may fax it to the number above.

You should include any of the following information if you have it:

  1. The driver’s name
  2. Face ID number
  3. Vehicle license plate number

If the item is a cellular telephone, please include:

  1. The model
  2. Serial number
  3. IMEI
  4. PIN, and
  5. Cellular telephone number

Office hours are 8:30 am to 4:30 pm, Monday-Friday, excluding holidays. If the item was lost over the weekend or a holiday, please allow two to three days for the driver to return the item.

If an item is turned in matching the description, you will be contacted for further information. All items not claimed within five (5) days are turned over to MPD’s Property Division. Please call (202) 727-3230.

Retrieving Lost Property

You must provide a picture ID to retrieve the item in person.

To have the item shipped you must provide a container for the item. If the item is a piece of luggage or larger, we will tape the item to prepare for shipping. Please provide a pre-paid shipping label with your address or an address to where the item is to be shipped. DFHV will call the service when the item is ready for shipment.

COMPLIMENTS

The Department of For-Hire Vehicles feels it is important to recognize the efforts of staff, drivers, owners and operators, riders and the public for making a positive impact within the District’s public vehicle for hire industry.

Highlighting these individuals and raising awareness of their good works will hopefully provide inspiration and encouragement to all to continue to put forth their best. These actions serve as examples to motivate the continued contributions to improving the quality of service that should be expected from our industry. The agency is delighted to honor those who have gone beyond the call of duty.

Please forward comments to dfhv@dc.gov