Get Ready For the Future
The future is now. It is incumbent on the for-hire industry to recognize that the urgency to adapt is critical to keeping up with progress. Technology has disrupted the traditional method seeking a for-hire ride by shifting public preference from raising a hand to using fingers to press an app. However, the ability to summon a ride on-demand does not change the basic equation that riders are seeking transportation from Point A to Point B and have chosen a for-hire vehicle rather than another means of transit. Passengers still expect an excellent customer experience.
The role of the Department of For-Hire Vehicles is to protect public interest and ensure a fair competitive marketplace. As such, we are working to decrease the cost to operate and reduce the burden of regulations on taxis. The influx of private vehicles (an estimated 170,000) and the uneven regulatory environment are priority issues on which DFHV is focusing. We encourage stakeholder engagement and public feedback to help assess habits and demands. It is clear that data analysis and innovation will impact the implementation of programs and policies that can effectively respond to the uncertainty of the future.
Taking the Pole Position to Make Cities Sustainable
The evolution of the transportation ecosystem is impacted by its energy needs. Gasoline-powered vehicles are still the most widely used means of for-hire transportation; however climate change is a threat to livable and sustainable cities. The transportation sector is one of the largest contributors of greenhouse gases. DFHV has taken steps to make DC a sustainable city through the Electric Vehicle (EV) Grant Program which accelerated the transition from internal combustion engines to electric vehicles. Today, we proudly have approximately 120 electric for-hire vehicles in service; which is the most for-hire EVs of any U.S. city.
We are collaborating with the Department of Energy & Environment, the Department of General Services and the Department of Parks & Recreation to increase the number of fast-charging stations. Recently, we met with transportation representatives from federal agencies and private sector organizations to discuss preparations for the future by identifying cost and energy savings to reduce greenhouse gas production. We want the industry to provide excellent customer experiences while being good stewards of the environment.
Streamlining the Application Process
The Department of For-Hire Vehicles continues to leverage technology to benefit operators and clients. The objective is to develop efficient methods that will result in saving time and money. The agency has implemented an online process to submit One Stop Forms, apply for the Certificate of Operating Authority and receive Special Event Permits. Our Vehicle Inspection Officers now have the capability to accept electronic insurance cards as proof that an operator is in compliance with the requirement to have valid insurance.
DFHV is reviewing new ideas, programs and technology to determine the effects on the transportation ecosystem. With increased competition that includes technology companies, auto manufacturers and private vehicle operators as well as passengers seeking better service at lower prices, the economic pressure on the for-hire vehicle industry is great. Thus, we intend to place a priority on fulfilling our objective to set a regulatory environment that promotes safety, allows for innovation, decreases the burden of regulations while ensuring compliance and encourages excellent service.