It was nearing 5 p.m. on a Wednesday, and as usual, Shawna Walker was doing three things at once.
After a long day of conference calls from her Springfield, Va., home, the federal employee was rushing to finish an assignment for her job in human resources. She stirred a pot of spaghetti on the stove, and made sure her 14-year-old son, Jalen, was working on his homework at the kitchen table. Jalen’s football practice would start in a half-hour, about a 20-minute drive from their home, but both Walker and her husband were still tied up with work.
Then, a woman knocked on the front door, wearing an orange T-shirt with the word “CareDriver” on the back.
“You can call me Miss B,” the woman, Jacqueline Bouknight, said while shaking Walker’s hand and introducing herself to Jalen.